Internet Issues?

A slow network is pretty daunting for even a seasoned IT Professional. This Page should help you take troubleshooting step by step! You got this!

Is your device navigating the internet slowly? Here are few things that can help

Step One: Diagnostics

Is the internet working for any other devices on the same network?
Is there a network cable physically plugged in to the device?

Is there a network cable psychically plugged into the phone?
Are you able to resolve, navigate to, and perform a speed test at Fast.com?
Is the correct network cable plugged into the Gateway? (See Image Below)
Are the cables configured correctly on the switch enabled IP Phone?

Step Two: Troubleshooting

The tried and true method of "turning it off and turning it" back on is the classic repair for slow performance, so lets start there.

At the Gateway (Pictured to the right. Sometimes called the modem or router, this device does all three for your set up). Unplug power either directly from the UPS or from the device itself. After doing so, wait roughly 60 seconds before powering the device back on.

If this doesn't work, remove and reinsert the following Four connections and refer to this site for correct configuration.
1. The Circled Cables in the right hand image at the Gateway.
2. The same cable at the phone switch. This should be plugged into the port with the LAN symbol. (three connected squares)
3. Beside the above port is a second one with the image of a desktop monitor.
4. following that cable should lead you to a connection at the desktop.

If the connections at the phone are backwards and not correctly configured: Window cable to LAN and Secondary cable going to the PC. You will fail to connect to the internet.

If the above has been confirmed. Check for physical damage to the cables. Burns, cuts, tears, and even crushing, can terminate or slow a connection to a crawl.
If the device is still exhibiting slow speeds, further information can be gained from the Gateway to confirm proper IP configuration.

If any other device can access the internet, it is highly unlikely that further rebooting of the gateway will resolve the issue.

If the cables are undamaged, and the gateway is showing connection, It is advised the device be restarted as it may have misconfiguration settings to communicate to the Translator at the Gateway. Please see the slow performance section of this site to read on how to reboot the machine.
If all the above have been tried, and there is no damaged cables, everything is configured correctly, and the device can resolve, navigate to and perform a speed test at Fast.com, then it is time to escalate to [company]HelpDesk as the local network nor the device are the cause of slow connection.

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